Return and Exchange Policy
For returns and exchanges, please email our customer service team at guaritasshop@gmail.com
We want you to feel happy and safe when shopping at Guaritas Shop
Return and exchange policies GUARITASSHOP.
Note: You will receive an email within 1 business day notifying you that your request has been received.
Our Customer Service area will validate if your return is entitled to a free guide.
If the product was sent free of charge, the return will have a cost (according to the analysis carried out by our Customer Service department).
You will be sent an email where you will have to print a return guide, prepare the package that integrates the return format and then take it to the package.
The guide is valid for 5 days.
If the shipment is NOT free, the one-time return will be borne by GUARITASSHOP depending on the conditions and conditions of the product.
Once the product is received, the corresponding review will be carried out, confirming if it proceeds in accordance with the policies described, the response by email.
If the return does not continue, you must contact the Call Center to recover the product 786.6027010
In this case, the product will be returned to your home through the parcel service. The guide package will have a cost that THE CLIENT must cover.
Deadline to request changes or returns for another size or model.
If you need to change the model or color of the purchased product, you have a period of 30 calendar days from the date of payment of the order to make the return.
Deadline to request changes in case of product defects.
If the product that has been published by THE CLIENT has a manufacturing defect, THE CLIENT has a period of 60 calendar days from the date of payment of the order to make the return. taking into account that our products are made entirely by hand and naturally bring handmade details.
Return policy.
EXCEPTIONS NOT COVERED BY THE WARRANTY.
When the product has been used under conditions other than normal.
When the product has not been used in accordance with the attached instructions for use.
When the product has been altered or repaired by unauthorized persons.
when the fuse has been lit!
The return process takes an average of 3 to 10 business days, including delivery, reception and evaluation of the product by the GUARITASSHOP team and notification of the result.
At this time, the return period must be added, which occurs once the return has been approved and varies depending on the means of payment with which the order was placed.
Outside of these rules stated in these policies, we reserve the right to refuse a return and issue a refund.
Requirements for changes, returns.
The requirements that must be met to make a valid change or return will be:
You must keep the original box and packaging of the products, as they will be necessary in case THE CUSTOMER wants to make a return.
The product must be clean and in good condition, without being dirty, stained, mistreated, with damage caused by repairs or repairs.
It must be delivered with its unseparated labels and in the original packaging, including accessories, promotional items and pairs.
That the product has not been the model size that THE CUSTOMER believed he had purchased or that the product has a manufacturing defect that, in accordance with these Exchange and Return Policies, allows the respective return and/or redo the request to request another. size or model
That the product has been lost during shipping. In this case, a refund is generated for the amount of the lost product.
Return shipping.
To obtain the return of the order, the customer must be sent to our address, following the return policies, where the product must be in perfect condition.
In case of return of the product, the money will be returned by the customer.
In this case, we have paid the package costs.
Recovery of products not approved for return.
If THE CLIENT requested the return of a product by sending it through the package and it was not approved for its return, he must respond with the Call Center to remove the product.
In this case GUARITASSHOP. THE CLIENT will return the product to his home through the parcel service. The shipping guide will have a cost that must be covered by the customer.
Return address
GUARITASSHOP.COM
We want you to feel happy and safe when shopping at Guaritas Shop
Return and exchange policies GUARITASSHOP.
Note: You will receive an email within 1 business day notifying you that your request has been received.
Our Customer Service area will validate if your return is entitled to a free guide.
If the product was sent free of charge, the return will have a cost (according to the analysis carried out by our Customer Service department).
You will be sent an email where you will have to print a return guide, prepare the package that integrates the return format and then take it to the package.
The guide is valid for 5 days.
If the shipment is NOT free, the one-time return will be borne by GUARITASSHOP depending on the conditions and conditions of the product.
Once the product is received, the corresponding review will be carried out, confirming if it proceeds in accordance with the policies described, the response by email.
If the return does not continue, you must contact the Call Center to recover the product 786.6027010
In this case, the product will be returned to your home through the parcel service. The guide package will have a cost that THE CLIENT must cover.
Deadline to request changes or returns for another size or model.
If you need to change the model or color of the purchased product, you have a period of 30 calendar days from the date of payment of the order to make the return.
Deadline to request changes in case of product defects.
If the product that has been published by THE CLIENT has a manufacturing defect, THE CLIENT has a period of 60 calendar days from the date of payment of the order to make the return. taking into account that our products are made entirely by hand and naturally bring handmade details.
Return policy.
EXCEPTIONS NOT COVERED BY THE WARRANTY.
When the product has been used under conditions other than normal.
When the product has not been used in accordance with the attached instructions for use.
When the product has been altered or repaired by unauthorized persons.
when the fuse has been lit!
The return process takes an average of 3 to 10 business days, including delivery, reception and evaluation of the product by the GUARITASSHOP team and notification of the result.
At this time, the return period must be added, which occurs once the return has been approved and varies depending on the means of payment with which the order was placed.
Outside of these rules stated in these policies, we reserve the right to refuse a return and issue a refund.
Requirements for changes, returns.
The requirements that must be met to make a valid change or return will be:
You must keep the original box and packaging of the products, as they will be necessary in case THE CUSTOMER wants to make a return.
The product must be clean and in good condition, without being dirty, stained, mistreated, with damage caused by repairs or repairs.
It must be delivered with its unseparated labels and in the original packaging, including accessories, promotional items and pairs.
That the product has not been the model size that THE CUSTOMER believed he had purchased or that the product has a manufacturing defect that, in accordance with these Exchange and Return Policies, allows the respective return and/or redo the request to request another. size or model
That the product has been lost during shipping. In this case, a refund is generated for the amount of the lost product.
Return shipping.
To obtain the return of the order, the customer must be sent to our address, following the return policies, where the product must be in perfect condition.
In case of return of the product, the money will be returned by the customer.
In this case, we have paid the package costs.
Recovery of products not approved for return.
If THE CLIENT requested the return of a product by sending it through the package and it was not approved for its return, he must respond with the Call Center to remove the product.
In this case GUARITASSHOP. THE CLIENT will return the product to his home through the parcel service. The shipping guide will have a cost that must be covered by the customer.
Return address
GUARITASSHOP.COM